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Governance

Safeguarding Policy Statement

St Andrews Links Trust is fully committed to promoting, supporting and safeguarding the welfare of all children/vulnerable adults in its care. Child protection and safeguarding means protecting a child from child abuse or neglect, as stated within the National Guidance for Child Protection in Scotland 2014. We recognise the responsibility to promote safe practice and to protect children from harm, abuse and exploitation. 

Staff and volunteers will work together to embrace difference and diversity and respect the rights of children, young people and vulnerable adults. The Trust’s Safeguarding Officer is Rachel Lewis, who is based at the Golf Academy. Rachel can be contacted via Telephone at 01334 466606. 

This document outlines St Andrews Links Trust's commitment to protecting children/vulnerable adults.

These guidelines are based on the following principles:

  • The welfare of children is the primary concern.
  • All children, whatever their age, culture, disability, gender, language, racial origin, socio-economic status, religious belief and/or sexual identity have the right to protection from all forms of harm and abuse.
  • Safeguarding is everyone's responsibility.
  • Children have the right to express views on all matters which affect them, should they wish to do so.
  • The Trust shall work in partnership with children and parents to promote the welfare, health and development of children. 


St Andrews Links Trust will:

  • Promote the health and welfare of children by providing opportunities for them to take part in golf safely.
  • Respect and promote the rights, wishes and feelings of children.
  • Promote and implement appropriate procedures to safeguard the wellbeing of children and protect them from abuse.
  • Recruit, train, support and supervise its staff, members and volunteers to adopt best practice to safeguard and protect children from abuse and to reduce risk to themselves.
  • Require staff, members and volunteers to adopt and abide by this safeguarding policy and these procedures.
  • Respond to any allegations of misconduct or abuse of children in line with this policy and these procedures as well as implementing, where appropriate, the relevant disciplinary and appeals procedures.
  • Observe guidelines issued by local Safeguarding Committees for the protection of children.
  • Regularly monitor and evaluate the implementation of this policy and these procedures.


Review

This policy and these procedures will be regularly reviewed:

  • In accordance with changes in legislation and guidance on the protection of children or following any changes within St Andrews Links Trust.
  • Following any issues or concerns raised about the protection of children within St Andrews Links Trust.
  • In all other circumstances, at least every three years.

External Complaints Policy

St Andrews Links Trust views external complaints as an opportunity for the Trust to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint. This policy does not cover complaints from staff, who should refer to St Andrews Links Trust internal policy on such matters, through the People and Performance department.

Our policy is: 

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
  • To make sure everyone at St Andrews Links Trust knows what to do if a complaint is received from an external source.
  • To make sure that complaints are, wherever possible, resolved at the lowest possible level and that relationships are repaired.
  • To gather information which helps us to improve what we do.


Definition of a complaint: A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of St Andrews Links Trust encompassing our golf courses, retail and restaurants and the charity in general.

Where do complaints come from: External complaints may come from any individual, volunteer or organisation who has a legitimate interest in St Andrews Links Trust, including the general public if something is perceived to be improper. A complaint can be received verbally, by phone, by email or in writing.
 
Confidentiality: All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
 
Responsibility: Overall responsibility for this policy and its implementation lies with the Board of Trustees of St Andrews Links Trust.


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